If possible, use a wired internet connection for the best viewing experience. At home with Wi-Fi only? Make sure you’re close to where your router is. If your internet router is in the basement, and you’re on the third floor, you might want to move closer.

If your player is stuck or sluggish:

• Clicking the “refresh” button or pressing the “F5” key will refresh your page.
• Please close all unessential programs. Email, other browser tabs, and streaming media will take away resources your computer needs to view live video.
• Use the tool at the top of this page to run a speed test. Check to ensure your Internet speed meets the recommended specifications.

If your browser is not showing the video:

• Chrome is the recommended browser. Most updated modern web browsers will work. Make sure your browser is up to date, or install Chrome if possible.
• If you are using Internet Explorer as your browser, it’s ability to playback live video can vary.  If possible, switch to a different browser.

If you are viewing from a work computer:

• Please disable any VPN services, they will not allow a fast enough network connection for live streaming.

If the link is not opening properly:

• You may need to copy and paste the link into Chrome if your computer is set to open links in Internet Explorer automatically. 

If the video is not live:

• If the video isn’t live when it should be, please check your time zone first to make sure your start time is correct.